GM Bait & Tackle Company Shipping & Returns
Shipping
GM Bait & Tackle Company shipping processes orders on business days (Monday – Friday). Express shipping orders that are placed before 12:30 pm EST on a business day will ship the same day. Express orders placed after the shipping cut-off or on a weekend or observed holiday will ship the next business day. Orders with standard shipping will be processed as quickly as possible. All orders will give an estimated arrival date during checkout that reflects the current order processing time.
Once your order has been processed for shipment, you will receive an email with tracking information. Orders may be shipped in multiple packages, and there may be a separate charge for each shipment. Separate tracking information will be provided once each package has shipped.
Please allow up to 24 hours for tracking numbers to become active in the shipping carrier’s system.
Free Shipping
GM Bait & Tackle Company offers free shipping on orders over $75 delivering to physical addresses within the 48 contiguous United States. Depending on location, orders will typically arrive within 1-5 business days.
Free shipping offer does not apply to some oversized items and/or abnormally large orders.
The shipping carrier for your order will be determined by the delivery destination. Possible shipping carriers include USPS, UPS, FedEx and GLS. All of these carriers offer comprehensive tracking and insured delivery.
Overnight Delivery Options
GM Bait & Tackle offers UPS and FedEx Overnight Shipping options will be offered during checkout where applicable. Both UPS and FedEx offer comprehensive tracking and insured delivery. Pricing for these options will be based on the size and weight of the package along with the delivery destination. Specific details on delivery times will be shown when the shipping option is displayed.
Carriers may require a signature for overnight delivery packages.
For information regarding Saturday delivery options please contact our Customer Service team. We would strongly encourage shipping overnight packages to an address where someone is available to sign for it to avoid potential delivery delays. Overnight shipping charges will not be refunded if there is no one available for a signature release.
The shipping charge shown when the order is submitted is subject to change. If your order needs to be shipped in two separate boxes, additional shipping charges may apply. Should your shipping charges need to be adjusted, you will be notified via email with the updated shipping total. All orders that have rods along with other items will require multiple boxes and result in additional shipping charges.
USPS Priority Mail
Priority Mail shipping via USPS is available to all U.S. addresses, including Puerto Rico and Guam and is the only shipping method available for orders shipping to a military APO/FPO address or shipping to a P.O. Box. Shipping charges vary according to the weight of the package and delivery destination.
Because of USPS size and weight restrictions, orders may be shipped in multiple packages which may result in additional shipping charges. If there are additional shipping charges, we will contact you before processing your order. Orders containing only gift cards will be shipped via USPS Priority Mail.
United States Postal Service offers comprehensive tracking on their website. Separate tracking information will be provided once each package has shipped.
Freight Shipping
Due to dimension and weight limitations assessed by shipping carriers, orders made with an extraordinary amount of weight or large dimensions may be subject to a freight charge. For example, a large quantity of Plano Tackle Boxes may require a freight charge. Please contact our customer service team if you think you may be placing an order that could incur a freight shipping charge for assistance and price quotes.
Shipping to Hotels and Freight Forwarding Addresses
When shipping to a freight forwarding service or hotel, please be aware that our policy regarding replacements and refunds may be affected. If your package is confirmed as delivered according to tracking information but is subsequently misplaced, we regret to inform you that you may not be eligible for a replacement or refund. Additionally, a signature will be required on packages delivered to these addresses.
We recommend ensuring that the receiving location is secure and reliable. By choosing to ship to a freight forwarding service or hotel, you acknowledge and accept this policy. Thank you for your understanding!
Returns
30-Day Return Policy
GM Bait & Tackle Company wants you to be completely satisfied with your purchase. Items can be returned at any point in new condition within 30 days of the original invoice date.
Products returned in new, store-bought condition are eligible for exchange, refund, or GM Bait & Tackle Company store credit for the full value of your purchase.
Please note that while we want you to be happy with your purchases, an excessive number of returns within a twelve-month period may limit your eligibility for store credit.
Products returned beyond 30-days from the original invoice date or that are unable to be returned to stock may be eligible for store credit at the sole discretion of GM Bait & Tackle Company. Used baits and tackle are not eligible for return.
Products purchased using Afterpay are eligible for refunds only. If an item purchased using Afterpay is returned more that 120 days after the original invoice date, you will be issued a GM Bait & Tackle Company Credit for the full value of the product.
Original shipping charges are non-refundable.
Instructions for Domestic Returns
Place the items you would like to return back into the original shipping box, soft pack, or similar shipping container and securely tape your shipment closed. Your return will be processed within 3-5 business days once it arrives back to GM Bait & Tackle Company.
If you request an exchange, the product you have requested will be shipping back to you free of charge via UPS Ground or GLS unless otherwise specified. Please note that while we want you to be happy with your purchases, an excessive number of returns or exchanges within a twelve-month period may limit your eligibility for exchanges or store credit.
Send Returns To:
GM Bait & Tackle Company
Attn: Returns
47 Barton Hill Rd
East Hampton, CT 06424
Defective Items and Warranties
If you receive an item that is broken or defective prior to use, contact us immediately to arrange for replacement or credit.
For defects or damage that occurs after an item has been used, it is subject to the warranty terms that vary by item and manufacturer. Please contact us about return procedures for any product you believe to be defective.
All defective merchandise is subject to inspection to determine if the issue is a result of a manufacturer’s defect, normal wear and tear, or misuse.
